Refunds & Replacements
We want every Moose & Me order to arrive wonderfully made and ready to enjoy.
Because our baked goods are fresh and perishable, we generally cannot accept returns or exchanges. If something goes wrong with your order, though, please let us know and we’ll do our best to make it right.
Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or with another significant issue, please contact us as soon as possible at info@mooseandme.org.
When contacting us, please include:
- Your name
- Order number
- A brief description of the issue
- Photos of the product and packaging, when applicable
Our team will review the situation and determine the appropriate replacement, refund, store credit, or other resolution.
Shipping Delays
Carrier delivery dates and transit times are estimates and are not guaranteed. Weather, holidays, carrier delays, and other circumstances outside of Moose & Me’s control may affect delivery.
While we cannot guarantee delivery dates once an order is in the carrier’s possession, please contact us if there is a significant issue with your shipment and we’ll do our best to help.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Orders that are delayed, returned, lost, or delivered incorrectly because of an inaccurate address provided at checkout may not be eligible for a replacement or refund.
If you notice an address error after placing your order, contact us at info@mooseandme.org as soon as possible. If your order has not yet shipped, we’ll do our best to update it.
Custom Cakes & Cookies
Custom cakes, decorated cookies, and other custom orders are made specifically for each customer.
Once a custom order has been confirmed and production has begun, cancellations, design changes, or refunds may be limited.
If you need to change or cancel a custom order, please contact us as soon as possible. Our team will let you know what options are available based on the timing of your request and the work already completed.
Baking Classes & Events
Class registrations reserve a limited space in the bakery.
If you are unable to attend a class, please contact us as soon as possible at info@mooseandme.org.
Refunds, credits, or transfers may depend on how far in advance the cancellation is received and whether the space can be filled.
Bakery Tours
If your group needs to change or cancel a scheduled bakery tour, please contact us as early as possible so our team can work with you on available options.
Questions?
If you have a question about an order, refund, replacement, class registration, or custom order, email us at info@mooseandme.org and our team will be happy to help.